FAQ's

WOOD RELATED:

All signs are created using quality poplar or birch hardwood and have a keyhole slot routed in the back for easy hanging. Slight imperfections are not uncommon when designing with wood however, we take the additional time to mill and hand sand each piece to avoid these imperfections as much as possible.

DESIGNS:

As with any custom manufacturing, slight variances may occur with the finished product. For example, hand painted brush strokes, short versus long last names, 3 versus 7 family members etc. NEW DESIGNS ARE CREATED AND UPLOADED WEEKLY so keep checking back for new fun ideas!

PROCESSING:

Currently production is 1 week to hand make items. If you would like something by a certain timeframe please contact us to discuss your order.

SHIPPING:

All items will be shipped using USPS and will include a USPS tracking number. Items should be delivered (once shipped) within 5 business days to most US domestic destinations.

CUSTOM ORDERS:

Being a home based company we have many ideas but certainly no where near the space to save all of our designs. With that said, I LOOOOOOOVE CUSTOM ORDERS! If you have an idea for your home or a special gift option in mind you would like to order for someone else, please contact us so we can start designing your masterpiece! Please be sure to include:

1. The gist of what you would like your sign to be.

2. If we need to order any special colors etc to match a certain theme you have

3. The size you would need the sign to be.

Please keep in mind custom orders may require additional design and/or materials therefore additional charges may apply. Once we have created your design, we will email you a proof to be approved. If you would like to make changes we will email back and forth until your design is perfect.

RETURNS/EXCHANGES:

Shipping insurance of up to $50 is automatically included. If your item is damaged upon arrival you must notify us within 24-48 hours and provide a photo of the damage so we can discuss sending a replacement and filing a claim.  

PAYMENT:

We accept major debit or credit cards, including Visa, MasterCard, American Express, Discover and also can process orders through Paypal.